FAQ

How do I get to Mongolia?

All direct flights come into Ulaanbaatar – most of them from Beijing, Seoul, Hong Kong,Tokyo, Moscow, Berlin and Istanbul. The Trans-Mongolian train from Moscow or Beijing makes a particularly exhilarating entry into the country. There are domestic flights and trains from Ulaanbaatar to the rest of Mongolia. Many of the tours use a 4WD Japanese and Korean vehicle, jeeps to transport you to your destination.

 

Would you be able to arrange for my flights to Ulaanbaatar?

As we are based in Ulaanbaatar, we are also able to book a cheap and convenient air ticket that starting above cities for you. Please visit our website and fill out the inquiry form with your requirements and we will contact you with a quote for flights within 1 working days.

What visa requirements are there?

Some citizens (such as US and Singapore) are no need to obtain tourist visa to Mongolia within 30 days. (Read more at www.MongoliaVisa.com) Visas are available from the Mongolian embassy in your country. Please attach our tour confirmation email and invoice to your visa application.

How to book my tour?

In order to confirm your place on a tour you will need to return a completed booking form with a deposit of US $200 per person. On receipt of your deposit, we will send you confirmation of your booking along with details for the payment of the balance. The booking will not be accepted and no contract raised until the deposit is received. The balance is due 8 weeks prior to the departure date. If you are booking within the 8 weeks of the tour start date, then full payment is required at time of booking. If the balance is not paid by the due date, Mondata Travel team will treat the booking as cancelled and apply the cancellation charges as detailed below. The Company will not accept responsibility for any monies sent by post. Payment can be made by bank transfer, international money transfer services or VISA and MasterCard.

What is your cancellation policy?

There will be service charge of US$100 per person on cancellations received at least sixty days prior to the booked tour departure. Otherwise the deposit is non-refundable unless credited towards another trip departing within one-two years.

If you cancel your booking after you have paid in full the following cancellation charges will be made:

  • between 43 and 59 days before departure:........20% of the tour cost
  • between 29 and 42 days before departure:........25% of the tour cost
  • between 15 and 28 days before departure:........ 30% of the tour cost
  • 14 days or less before departure (or fail to join the tour):…….50% of the tour cost

Minimum charge for cancellation is your deposit of $200 per person.

These dates refer to the date we receive written notification of your cancellation. We strongly recommend you protect yourself by purchasing travel insurance. We have very rarely had to cancel a tour but reserve the right to do so for any reason. If the tour is cancelled by us, all payments will be returned in full.

What is the accommodation like?

If you are staying in Ulaanbaatar, you will be in your selected accommodation. During any trips around the country, you will be camping in tents and in traditional Mongolian Ger. All accommodation offered by Discover Mongolia is personally checked by our staff to ensure high standards.

What is tourist ger camp? Can I plug my hair dryer or electric razor in my ger?

The tourist camps use traditional Ger (national dwelling of Mongolia) for accommodation and these sleep 2-4 people. The Ger camps also have a separate washing block that contains western style flushing toilets in cubicles and shower cubicles. There are also laundry, eating and shopping facilities and you can charge up camera batteries and plug other electric items in the camps also.Electrical socket: 2 round prongs, 220 volts, 50 Hz

How is the food?

In Ulaanbaatar, you will be dining at fine European and Asian cuisine restaurants. Mutton, beef, rice and noodles form the basis of the Mongolian diet, so your meals will be based around this. However, the trail rations may include vegetables, eggs, peanut butter, cheese and sometimes yak! On some days there will be lunchboxes from tourist camps as there are no camps or eating places on the journey. It is good food and our experience has been that guests are happy with

What conditions are the roads in?

Mongolia is a large and untouched country and many of the roads you will be traveling on are not paved, main roads is paved between the provinces. The journeys will often be real wild exploring adventures through vast natural landscape.

Do I need vaccinations and how is the water safe to drink?

No vaccinations are required. The tap water in the cities is safe to drink, but mineral water is recommended. We will supply mineral water during your trip.

Where can I exchange my money?

US Dollars are often accepted, especially in Ulaanbaatar, but it is also useful to carry some cash in the local currency, the Tugrik. 1USD=2400 Tugrik /May 2018/ Any bank in Mongolia will be more than happy to exchange your currency, as will most of the hotels you'll stay in.